Privacy policy

Last updated: October 5, 2026

Muscle Madness (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information when you visit musclemadnesslb.com, purchase products or communicate with us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and phone number.

  • Billing and delivery addresses.

  • Order details, payment status and transaction references.

  • Account information and preferences.

  • Messages you send through email, WhatsApp, social media or our contact form.

  • Device and browsing information, including IP address, browser type and website interactions.

Payment information is processed by the providers supporting the payment methods available at checkout. Please do not send passwords or full payment-card details through customer support channels.

How We Use Information

We use personal information to process orders, arrange delivery, provide support, handle returns and refunds, maintain accounts, prevent fraud and meet legal obligations.

We may also use information to improve our store and send promotional communications where you have consented or where otherwise permitted by law.

Where a legal basis is required, we rely on fulfilling our contract with you, complying with legal obligations, your consent or legitimate business interests where permitted.

Sharing Information

We share information as needed with Shopify, payment processors, delivery companies and service providers supporting our business.

Where analytics or advertising features are enabled, relevant providers may process browsing and interaction information, subject to applicable consent requirements and privacy choices.

Information may also be disclosed to meet lawful requests, prevent fraud, protect legal rights or complete a business transfer subject to applicable safeguards.

Cookies and Similar Technologies

Our website uses cookies and similar technologies for functions such as shopping carts, secure sessions and remembering preferences.

Depending on enabled features, these technologies may also support analytics, personalization and advertising. We obtain consent for optional tracking where required by law.

You can manage cookies through your browser and through website privacy controls where available. Blocking certain cookies may affect store functionality.

Shopify and Other Platforms

Our store is hosted on Shopify. Shopify processes personal information to provide its services and may process information for its own purposes depending on the features used.

Visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal for more information.

When you communicate with us through WhatsApp or social media, those platforms also process information under their own privacy policies.

International Processing

Service providers may process information outside Lebanon or your country of residence. Applicable safeguards will be used where required by law.

Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including legal requirements, accounting and dispute resolution.

We use reasonable safeguards to protect personal information. No online transmission or storage system can guarantee complete security.

Your Rights and Choices

Depending on applicable law, you may request access to your information, correction of inaccurate information, deletion in qualifying circumstances or restriction of certain processing.

You may withdraw consent where processing relies on consent. This does not affect processing lawfully carried out before withdrawal.

Contact us to submit a request. We may verify your identity and will respond within the applicable legal timeframe.

You can unsubscribe from promotional emails using the unsubscribe link or contact us to stop promotional messages. Necessary order and service communications may continue.

Children’s Privacy

Our store is not directed to children. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

Changes and Complaints

We may update this policy and will publish the revised date on this page. Additional notice will be provided where required.

Contact us with privacy complaints. You may also seek remedies from the competent authority or court where applicable.

Contact Us

Muscle Madness
Email: info@musclemadnesslb.com
Phone: +961 76 554 400
WhatsApp: Contact us
Branches: Zouk, Baabda and Antelias, Lebanon